Question 1

Which content can Datora translate?

Accepted Answer

Products, collections, pages, blogs, metafields, theme JSON-templates, email templates and checkout strings. Anything Shopify exposes via Translate API plus a few corners we patch ourselves.

Question 2

How fast is a full catalog translation?

Accepted Answer

Most stores under 5,000 SKUs finish a full pass in 10–20 minutes per target language. After the initial run, only changed fields are re-translated.

Question 3

Do you support glossaries and brand voice?

Accepted Answer

Yes. Lock terms with a glossary, add a brand-voice prompt per language and Datora respects both on every translation, including those triggered by webhooks.

Question 4

Which AI models do you use?

Accepted Answer

We blend frontier models per language pair – currently a mix of Gemini 2.5 Pro, GPT-5 and a fine-tuned Datora model for product copy. The router picks per task.

Question 5

Can I review translations before they go live?

Accepted Answer

Yes. Switch any language to draft mode. Translations stack up in the review queue and only publish after approval.

Question 6

What about SEO?

Accepted Answer

Title, meta description, alt text, slugs and structured data are all translated. Hreflang is generated automatically per market.

Question 7

How is usage billed?

Accepted Answer

Per translated word, with a monthly base that includes a generous quota. Fair-use overage applies after that – see the pricing page.

Question 8

Do you offer a free trial?

Accepted Answer

Yes. 14 days, no credit card. Full feature set, full catalog – we want you to ship a real go-live in the trial.

Question 9

Can I cancel anytime?

Accepted Answer

Yes, monthly plans cancel instantly. Annual plans cancel at renewal. Your translations stay yours either way – export anytime.

Question 10

Where is data stored?

Accepted Answer

EU (Frankfurt) by default, with US and APAC available on the Scale plan. All data encrypted at rest and in transit.

Question 11

Are you GDPR compliant?

Accepted Answer

Yes. DPA available on request, sub-processor list public, data residency configurable. See the security page for the full posture.

Question 12

Can I delete all my data?

Accepted Answer

Yes. One click in settings wipes translations, glossaries and source caches within 24 hours and issues a confirmation.

Frequently asked questions

Product

Quality

Pricing & billing

Security & data

Ready to translate?